Refund Policy

1. Scope & Application

This policy applies to all software licenses, productivity tool suites, and API access packages purchased directly from the ZKZSOFT catalog web page.

2. Refund Eligibility Window

Due to the digital nature of our software products, we offer a 3-day refund window from the initial purchase date of any software subscription. Refunds are only eligible if you encounter technical issues or system incompatibilities that our support team cannot resolve. If 3 days have passed since your license key was generated and activated, we cannot offer you a refund or license transfer.

3. Request Process

To initiate a refund, please contact our support lab at support@zkzsoft.com. Include your active license identifier, company name, register email address, and order reference number in the request payload.

4. Non-Refundable Items

The following purchases are explicitly excluded from refund eligibility:

• Custom enterprise integrations or tailored module extensions developed specifically for your environment.
• Subscriptions that have violated our Terms of Service (e.g. key sharing, reverse-engineering).
• Renewals billed after the cancellation window of an active subscription.

5. Processing Timelines

Approved refund requests are processed within 3-5 business days. Funds will be returned automatically to the original payment card or payment provider. Once a refund is completed, your license key will be permanently invalidated.