Platform FAQ
Frequently asked customer questions regarding ZKZSOFT subscriptions, licensing, and accounts.
Platform FAQ
Find quick answers to common questions.
No. ZKZSOFT licenses enforce a strict **One Key = One Device** policy. A key can only be activated on one physical machine at any time.
Each purchased license is allocated exactly **3 lifetime resets** to accommodate machine upgrades and formats.
Resetting deactivates the current device binding, decrements your remaining reset slots by one, and opens the license key for registration on another hardware client.
No. Once all 3 resets are used, the key is permanently locked to its last active device. If you believe this is an exceptional case, please contact support.
The reset button is disabled if the license status is not Active, or if you have used all 3 available reset slots.
Yes, subscriptions can be managed and cancelled at any time inside the Orders panel in your dashboard. You will retain access to the software until the end of your current billing cycle.
Due to the digital nature of our products, we offer a 3-day refund window only in case of unresolved technical issues. Please review our Refund Policy for details.