Troubleshooting Guide
Helpful walkthroughs to resolve license key failures, login difficulties, or download issues.
Troubleshooting
License Activation Help
If your application returns an Invalid Key or Activation Limit Exceeded error:
- Verify you have copied the complete key string from your dashboard, without any leading or trailing spaces.
- Check the active node counts in the **Licenses** tab to ensure you have not exceeded your subscription limits. If needed, rotate your key or deactivate unused devices.
Login & Session Difficulties
If you are unable to log in, clear your browser cookies and cache, or try logging in using a private browsing window. If you forgot your password, use the password recovery link to reset it.
Missing Orders & Provisioning Errors
Completed transactions normally appear in your dashboard instantly. If an order does not appear after 10 minutes, refresh the dashboard.
License Sync Failures: Due to our independent product server architecture, a product server might be unreachable during checkout. If your license displays a "Pending" or "Failed" Sync Status, your order is secure. A "Failed" status simply means the external product server timed out. Our system automatically alerts support to manually provision your license, or you can contact support for immediate manual activation.